The Influence of Job Satisfaction, Organizational Trust, and Effective Leadership on Organizational Citizenship Behavior among PT Ardita Dwi Mitra Employees in DKI Jakarta

Abstract

This research is intended to identify the effect of Job Satisfaction, Organizational Trust and Effective Leadership on Organizational Citizenship Behavior at PT Ardita Dwi Mitra. This research is a descriptive quantitative research through the distribution of questionnaires in the form of google form. The method implemented is hypothesis testing. Hypothesis testing utilises simple regression analysis with SPSS 27.0 software. The data collected in this research are employees of PT Ardita Dwi Mitra. Data samples were collected from 100 employee participants of PT Ardita Dwi Mitra. The independent variables of this research include Job Satisfaction, Organizational Trust and Effective Leadership. The dependent variable is Organizational Citizenship Behaviour. The analysis identified a positive effect of Job Satisfaction on Organizational Citizenship Behavior, a positive effect of Organizational Trust on Organizational Citizenship Behavior, and a positive effect of Effective Leadership on Organizational Citizenship Behavior. The results of this research are expected to provide input for leaders to pay attention to Job Satisfaction, Organizational Trust and Effective Leadership which can increase Organizational Citizenship Behaviour.